Desktop

Service lines

• Desktop management and support
• Standardisation and policy convergence
• Build, patching, configuration and management
• Installations, moves and changes (IMACs)
• Hardware maintenance of desktop and mobile devices
• End-user support
• Operating system 1st and 2nd line support
• Technology refresh
• Desktop asset leasing

Features

• UK-wide on site coverage and remote support services
• Support calls logged and coordinated through Digica's customer service desk
• Asset management through a comprehensive configuration management database
• Remote control takeover and configuration
• Unattended desktop build and application roll-out
• Centralised deployment of software – automated distribution of software, upgrades and patches
• Policy design, implementation and monitoring
• Anti-virus procedures and toolsets
• Technology convergence, rationalisation and standardisation
• Content analysis to identify and guard against inappropriate use of the Internet and email systems

Benefits – transformation

• Fewer problems result in increased end-user productivity - enhancing the performance of your business
• Standardisation of your PC and server environments to reduce complexity and diversity (resulting in reduced maintenance and potential license savings)
• Your own staff are freed to concentrate on your business activities instead of self-managing their desktops
• Benefits– IT value management
• Costs associated with your desktop are reduced through reducing support time, lowering staff overheads and eliminating the need for costly management tools
• Meaningful asset management information helps identify opportunities for service improvement and savings

Benefits – IT governance

• Integrating system and software upgrades with consistent service delivery minimises hassles and keeps your systems up-to-date
• Increased security and compliance with legislative obligations are assured.

• Case Studies
• Press Releases